Customer Experience in Building Management And Operation Services

The global market trend is increasingly developing, and customers always search for comprehensive management and operation services. It enhances the customer experience while striving for the best value for the investors.

Customer-focused management

Development, operation, and maintenance of the building are included in management and operation services. Nonetheless, many businesses have changed their strategies in order to provide the finest services possible to their customers. This factor will attract potential consumers to the project in the future.

Factors

Technology

Numerous adjustments have been made to the Customers' habits. After two years of infection with COVID-19, health becomes an increasingly important factor. To achieve this aim, the building management and operations unit must prioritize technology, particularly response time and support for Customers or residents through the communication system.

Therefore, the application of smart technology to management and operations will expedite the resolution of requests from residents and tenants. It makes the process of updating information and ensuring their health more convenient.

With the Taisei VN application, residents and occupants can access building-specific information via mobile applications. Instead of communicating via communication channels such as bulletin boards or direct contact with the building's management board, tenants will be notified through a text message service. This also aids the board of directors in gaining a swift understanding of the situation and expediting the resolution of problems.

Additionally, this Taisei VN software contributes to the optimization of the process between the Investor and the Board of Management via its automatic update system.

cong-nghe-trong-quan-ly-toa-nha
Taisei VN applies smart technology in building management and operation process

Security

It is the second factor in enhancing the Customer's experience when using the building's services. Only in the first months of 2023 have there been many fires, explosions, and instability in apartments and buildings. This has greatly impacted the project's brand image and quality of life. Investors need to focus on security factors and organize training sessions to ensure safety.

Reputable security units with years of experience should be chosen, and a management plan and close supervision are required to ensure the most effective security control.

With its multi-industry ecosystem, Taisei VN offers the investor a comprehensive solution, inclusive of security services, with a custom-designed plan. And is undertaken by a team of elite security personnel, who are fully armed and always prepared to serve and respond to situations and incidents.

tien-ich-dich-vu-an-ninh-bao-ve-toa-nha
Taisei VN provides professional security services

Activities for residents

Taisei VN is always interested in comprehending its consumers in order to provide them with unique experiences. Each activity is designed exclusively for residents and consumers, including children.

tien-ich-dich-vu-quan-ly-toa-nha
Activities are organized periodically and regularly at the project

Taisei VN strives to provide customers with services of exceptional quality that meet international criteria. In addition, promote culture through periodic events and activities conducted at the project.

As an industry leader in building management and operation, Taisei VN establishes distinct standards and endeavors continually to enhance the customer experience. Contributing to the development of a robust and civilized residential community and providing the investor with numerous long-term benefits.

…………………………………….

Contact information

Taisei VN

Address: R. 1901 Saigon Trade Center, 37 Ton Duc Thang, Ben Nghe Ward, District 1, HCMC

Call Center: 0909 411 885  |  0911 401 955  |   0979 045 766

Email:  Cs@caresolutions.com.vn  

LinkedIn: https://www.linkedin.com/company/altarahospitalitygroup/ 

Facebook: https://www.facebook.com/altara.com.vn/

 

Related posts

Trong nhiều lĩnh vực như xây dựng, quy hoạch, thiết kế nội thất hay quản lý bất động sản, cụm từ “Mặt bằng là gì?” luôn được nhắc đến như một khái niệm nền tảng. Tuy nhiên, không phải ai cũng hiểu rõ bản chất, cách phân loại hay cách đọc mặt bằng sao cho đúng để phục vụ các quyết định quan trọng liên quan đến đầu tư và quản lý bất động sản. Trong bài viết này, hãy cùng tìm hiểu chi tiết về khái niệm mặt bằng, vai trò, các loại mặt bằng phổ biến cũng như hướng dẫn đọc sơ đồ mặt bằng.  
As the global real estate market undergoes a profound transformation, ESG real estate is steadily becoming a familiar concept, even perceived as an inevitable trend. So, what precisely constitutes ESG real estate, and what benefits, opportunities, and challenges await businesses, particularly property management firms? 
In the current landscape of rapid technological progression, the smart office has emerged as a cornerstone concept for forward-thinking enterprises. More than just an operational venue, it offers an all-encompassing framework meticulously crafted to bolster efficiency, deliver significant financial advantages, and elevate the overall employee experience. This prompts a crucial inquiry: What defines a Smart Office, what are its inherent capabilities, and which evolving patterns are poised to redefine its future? Let us investigate.  
In an increasingly fierce and competitive tourism and hospitality landscape, implementing a systematic and professional hotel management process is the definitive key to maintaining service quality, optimizing operational costs, and enhancing the guest experience. So what constitutes hotel management, and what are the core processes involved in hotel operations management? This article will provide a comprehensive A-Z overview of what hotel management entails and its constituent steps, along with practical solutions for efficient and sustainable hotel operations. 
Industrial real estate is becoming a crucial component in Vietnam's economic and manufacturing development, especially with global supply chain shifts and rising investment demands. To elevate the industrial real estate sector's value, robust infrastructure must be complemented by sophisticated management, operational acumen and a strategic long-term vision. This article offers an in-depth look of prevalent industrial real estate typologies, simultaneously delving into the pivotal contribution of management and operational entities in maximizing both operational efficacy and investment returns.  
On the morning of November 30, 2024, Altara Hospitality Group officially signed a strategic partnership agreement with the developer Asiana Paramount to become the Management Consultant for the Nam O Discovery residential project. This milestone marks a significant strategic step, promising to deliver exceptional added value for both residents and investors.
The water pump system for the building is one of the important factors. Depending on the characteristics and scale of each project, select and install a suitable pump system. 
As economic growth increases, the need to "enjoy" life is getting higher and higher. At each project, especially high-end projects, the customers are usually families with high living standards and incomes. The criteria for perfecting the "dream life" are also prioritized, such as a balance between work and family, fulfilment in all matters of life are always what customers care about. The Butler services from Taisei VN were created with the desire to bring harmony between spiritual values ​​and provide more comprehensive care solutions for the owner's family.  
To ensure the safety of people's lives and property in the event of a fire, every building must be equipped with a pressurization system for emergency stairs.    
Integrating systems into buildings to further manage all utility systems is a solution to save costs, and time and minimize risks in the operation of real estate projects today 
HVAC plays a pivotal role in removing indoor dust, pollutants, providing thermal comfort, and acceptable indoor air quality.